Travel Guide for JR-West
Simplify your journey to Japan with our easy-to-follow guidelines.
How to exchange an E-TICKET
(purchased from a travel agency)
*You will need a biometric passport. Please seek assistance at the ticket office if you do not have one. You should also visit the ticket office if your passport is unreadable.
For Details
Step 1
Use a ticket vending machine with the Passport icon.
Step 2
Select your language and press Scan QR Code.
Step 3
Scan your QR code issued at the time of booking.
Step 4
Follow the instructions on the screen and place your passport on the reader.*
Step 5
Receive the ticket.
E - Ticket
How to reserve a seat using a ticket vending machine
Some tickets have limitations to reserve seats on certain types of train and frequency of booking. Please check the usage conditions of each ticket for details.
For Details
Step 1
Select your language.
Step 2
Insert a ticket (with unassigned seat reservations) into the ticket vending machine.*
Step 3
Search for your train by inputting the route, date, and time.
Step 4
Follow the instructions in the screen, confirm the train service, and choose a seat. You can select your seats on the seating map.
Step 5
Receive the tickets.
*Group travelers can reserve seats for up to four people at a time.
After selecting “Seat reservation with coupon ticket,” insert one ticket at a time.
*QR codes are a registered trademark of DENSO WAVE Incorporated. *The information displayed (including prices), is current as of October 1, 2023 and is subject to change.
After selecting “Seat reservation with coupon ticket,” insert one ticket at a time.
*QR codes are a registered trademark of DENSO WAVE Incorporated. *The information displayed (including prices), is current as of October 1, 2023 and is subject to change.
Customers of Tokaido-Sanyo-Kyushu-Nishi Kyushu Shinkansen
Carrying Oversized Baggage
To provide passengers using the Shinkansen with a safer, and more comfortable traveling experience, passengers traveling with oversized baggage (total dimensions between 160cm and 250cm) must reserve a seat with an oversized baggage area or a seat with an oversized baggage compartment.
No Booking Required
A+B+C
Up to 160 cm
Up to 160 cm
Booking Required
Oversized Baggage
A+B+C
Over 160-250 cm
Baggage with a combined length and circumference exceeding 250 cm is not allowed on board.
Over 160-250 cm
Baggage with a combined length and circumference exceeding 250 cm is not allowed on board.
For Details
Easy to use Free of charge for 8 days!!
This service can be used at major JR stations and on some trains including Kansai-Airport Express “HARUKA”.
Learn how to use JR-WEST Free Wi-Fi on JR-WEST’s website>
Learn how to use JR-WEST Free Wi-Fi on JR-WEST’s website>
For Details
Eligibility
- Japanese customer/passport holder is not eligible to purchase this rail pass.
- User must be entering in Japan as a "Temporary Visitor”. *"Temporary Visitor" is a status of residence defined under Japanese immigration law.
- Study permit and work permit holders are not allowed to purchase this rail pass
- Child prices apply to children between the age of 6 and 11. *Based on the age at the time of purchase.
An example of the “短期滞在”(Temporary visitor) VISA.
How to Purchase (Varies depending on the product)
Purchasing abroad at a travel agency
- Purchase an Exchange Order or E-ticket, and after arrival in Japan, exchange the Exchange Order for a Pass at a JR-West designated station or a designated travel agency.
*You will need to present your passport and the Exchange Order or E-ticket when collecting the pass or tickets.
*E-tickets can be exchanged from a ticket vending machine with the “PASSPORT” icon or from a ticket office.
*E-tickets can be exchanged from a ticket vending machine with the “PASSPORT” icon or from a ticket office.
An example of the PASSPORT icon
Cautions
- The validity period is for consecutive calendar days.
- Changes
It is not possible to change to other types of passes or tickets.
- Refunds
- If an Exchange Order and E-Ticket are purchased abroad and are to be exchanged in Japan, refunds can only be given
by the original issuing store within a year of the date of issue. - Once a PASS is redeemed, refunds can be given at the point of exchange up to a day before the start of use, deducting a 10% handling charge (220YEN if the amount is less than 220YEN) from the value of the PASS.
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