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Terms And Conditions- JR West and JR East Rail Pass

Terms And Conditions- JR West Rail Pass

This website belongs to and is operated by (hereinafter, “the/our company”,”we”), a private company under Malaysian Laws and regulations, registered office at and contact email: enquiry_japanrail@j-horizons.com.my

As official vendor, Exchange Orders for Japan Rail West Pass (a multipurpose ticket valid for travel on JR West trains in Japan).

Product Request (Purchasing Process)

To place an order of one of our Products:

  • You declare to be of legal age in accordance with the laws of your country and have the legal capacity to enter into contracts.
  • Prior to placing the order of a Product, you must review the description and characteristics of the Product and any other condition that is communicated during the ordering process of the Product (including but not limited to, compliance with any other terms and conditions, rates, etc.) and be satisfied with them before ordering the Product. In case of conflict or contradiction, the descriptions and/or additional conditions that are informed during the ordering process of the Product will prevail over these Terms and Conditions. Therefore, the Customer must carefully read the descriptions and conditions applicable to each Product in addition to these Terms and Conditions, which will be deemed accepted at the time the Customer confirms the payment of the Product.
  • During the purchasing process of our Products, you will have to provide the Company with the necessary personal data to correctly manage your order. If you provide extra personal data than the ones expressly required, you are accepting the processing of it for the informed purpose for which he/she is sending it, in accordance with our Privacy Policy.

Price and Payment of Products

  • The price of our Products shown on this website in in MYR(Ringgit Malaysia) and is subject to change with/without prior  notice and conversion rate from Japanese Yen.

Currencies

We offer the currency in MYR (Ringgit Malaysia) only.

Method of payment

  • The products is strictly for Aeon Credit Card and Aeon Member Plus Visa Card Holder only.
  • Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.
  • You will need to enter your card number, expiry date and CVV code:
    • Your debit or credit card may be subject to checks and/or authorizations by the issuing bank. In case we are unable to process your payment due to it not being authorized by the issuing bank of your card (due to, e.g: financial problems, your card being blocked, declined and/or expiring), the Company reserves the right to not process your order. For any financial problems you might be experiencing, please contact your local bank.
    • Please see “Refusal of orders and terminations of the contract” and “Liability” sections of these Terms and Conditions for further information.
    • The management of your Order will only take place if the payment of the Products purchased has been confirmed.

Order confirmation

Once the payment of your Order has been confirmed, an email confirming that your Order has been received correctly will be sent. At this point, a contract which contains these Terms and Conditions enters into force and is binding on you and our Company.

Product Delivery

We will send the product by email (e-voucher)

Refusal Of Orders And Termination Of The Contract

We explicitly reserve the right to refuse an Order and/or to terminate the contract with the Customer by written notification to you in the following situations:
  • the Order is false or fraudulent;
  • the delivery email address is not valid due to it being incorrect and/or incomplete;
  • there was an obvious error in the prices shown on this website;
  • it was not possible to deliver the order to the email address provided;
  • the Customer is included in the database of breach of monetary obligations; or
  • due to an event beyond our reasonable control. Please see the “Liability” section of these Terms and Conditions for further information.
In case of termination of the contract with the Customer, the responsibility of our Company will be limited to the return of the total amounts paid by you in regards to the contract terminated.

Liability

The Company’s responsibility is limited to the delivery of the Products to the Customer, in accordance with the conditions set forth on our website and/or in these Terms and Conditions.

Unless the law does contemplate otherwise, the Company cannot assume any responsibility in the following circumstances:

  • The customer cannot modify the details of their Exchange Order, unless the Insurance is hired, once the order has been shipped.
  • The Customer loses the redeemed Japan Rail Pass.
  • Breach by the Customer of any police, customs or sanitary regulations, before and during the trip.
  • If an event beyond our reasonable control takes place.

According to the above, an event beyond our reasonable control is an act or circumstance to which our company has no dispositional power and that affects the delivery of our Products and/or the cancellation of your order, by way of example, customs inspections, strikes, blockades or other third-party industrial action, failure of public or private telecommunications network, fire, explosion, storm, flood, epidemics, etc. If an event beyond our reasonable control takes place and it affects the fulfillment of our obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify and agree with you:

  • The setting of a new delivery date for the Product, after the Event Outside Our Control has ended.
  • The cancellation of the contract with you if you do not want us to provide you with the Product. In this case, the provisions of the “Cancellation Insurance” and “Refund Policy for Cancellations” sections of these Terms and Conditions will apply.

Terms And Conditions - JR East Pass (Tohoku area)

  1. The JR EAST PASS (Tohoku area) (hereafter, “the pass”) is valid only for visitors holding a non-Japanese passport.
    • The pass may not be transferred or given to a third party, including family members.
    • An original passport is required for purchase and issuance of the pass.
    • Issuance is not possible with a passport photocopy.
    • The passport must be valid for the duration of the period of use of the pass.
  2. This pass is valid for the five days printed on the ticket.
  3. Make sure to keep your passport with you at all times while using the pass, and present it to staff when requested.
  4. The pass is valid for reserved and non-reserved seats on ordinary cars of local and express trains, as well as limited express trains of Shinkansen and conventional lines of JR EAST lines (including BRT*), and all Tokyo Monorail, Izu Kyuko, Aoimori Railway, Iwate Galaxy Railway (IGR) and Sendai Airport Transit lines within the area indicated on the map. The pass is also valid for ordinary car reserved seats of limited express trains (Nikko, Kinugawa, SPACIA Kinugawa, etc.) that run directly between JR EAST and TOBU RAILWAY lines, as well as for TOBU RAILWAY local trains between Shimo-imaichi and Tobu-nikko / Kinugawa-onsen.
    • *BRT: Bus Rapid Transit.
    • *JR buses within the usage area (long-distance and some regular route buses excluded)
    • *Additional fares and fees are required for passage on trains other than the lines and area indicated above.
    • *The pass is not valid for limited express service directly shared with TOBU lines of limited express trains that depart or arrive within the TOBU RAILWAY service area. The pass is valid for the TOBU RAILWAY only if either the departure or arrival station is on a JR line.
  5. *The pass is not valid for limited express service directly shared with TOBU lines of limited express trains that depart or arrive within the TOBU RAILWAY service area. The pass is valid for the TOBU RAILWAY only if either the departure or arrival station is on a JR line.
    • *All seats on the Hayabusa, Komachi, Hayate, Tsubasa, Nikko, Kinugawa and SPACIA Kinugawa are reserved seats. You may not board without obtaining a seat ticket.
    • *All seats on ordinary cars of the Narita Express, Hitachi, TOKIWA, Akagi, Azusa, Kaiji, FUJI EXCURSION, Odoriko, SHONAN, etc., may be reserved. Use an available seat if you board without first reserving. (There are other trains with only reserved seats. Ask staff for further details.)
  6. Fares and fees are not refundable, even if the customer elects to use a non-reserved seat.
  7. Green Car, GranClass or sleeper car fees are required in addition to limited express or regular express fees for use of Green Cars of limited express and regular express trains on the Shinkansen and conventional lines, GranClass or sleeper cars. Private compartment Green Car fees are required in addition to limited express or regular express fees for use of Green Car private compartments. Passengers cannot change their reservation for a reserved seat or sleeper car once on board the train.
  8. This pass can only be used within its term of validity.
  9. This pass cannot be exchanged for other passes or tickets, and the term of validity cannot be changed.
  10. The pass cannot be reissued if lost or stolen.
  11. Refunds are available at the place of purchase only if the pass is unused and within the period of validity. A handling fee of 10% of the purchase price (JPY) is subtracted from the refund. After a seat ticket is issued, it cannot be refunded after the scheduled departure time of the train, even if unused.
  12. Once you have begun using the pass, it cannot be extended or refunded for any reason, including suspension of service, delay, etc. JR bears no responsibility for additional fees incurred, including changes to your route, transportation or accommodations.
  13. To use this pass, passengers must obey the terms and conditions above, JR EAST regulations, terms and conditions and the laws and regulations of Japan.
  14. Use of this pass in violation of the terms and conditions of this pass or JR EAST is regarded as illegal passage and may result in invalidation and confiscation of the pass, collection of fares and fees for all areas traveled using the pass, and a penalty of double the fares and fees.
  15. Should any issues arise from the travel terms and conditions as presented in translation, the original Japanese language document shall be considered the official text.

The above information is current as of October 2023 and is subject to change. Please confirm the latest information with staff before using the service.

Terms And Conditions - JR East Pass (Nagano, Niigata area)

  1. The JR EAST PASS (Nagano, Niigata area) (hereafter, “the pass”) is valid only for visitors holding a non-Japanese passport.
    • The pass may not be transferred or given to a third party, including family members.
    • An original passport is required for purchase and issuance of the pass.
    • Issuance is not possible with a passport photocopy.
    • The passport must be valid for the duration of the period of use of the pass.
  2. This pass is valid for the five days printed on the ticket.
  3. Make sure to keep your passport with you at all times while using the pass, and present it to staff when requested.
  4. The pass is valid for reserved and non-reserved seats on ordinary cars of local and express trains, as well as limited express trains of Shinkansen and conventional lines of all JR EAST lines, Tokyo Monorail, Izu Kyuko and Hokuetsu Express lines, as well as Echigo TOKImeki Railway lines between Naoetsu and Arai within the area indicated on the map. The pass is also valid for ordinary car reserved seats of limited express trains (Nikko, Kinugawa, SPACIA Kinugawa, etc.) that run directly between JR EAST and TOBU RAILWAY lines, as well as for TOBU RAILWAY local trains between Shimo-imaichi and Tobu-nikko / Kinugawa-onsen.
    • *JR buses within the usage area (long-distance and some regular route buses excluded)
    • *Additional fares and fees are required for passage on trains other than the lines and area indicated above.
    • *The pass is not valid for limited express service directly shared with TOBU lines of limited express trains that depart or arrive within the TOBU RAILWAY service area. The pass is valid for the TOBU RAILWAY only if either the departure or arrival station is on a JR line.
  5. *The pass is not valid for limited express service directly shared with TOBU lines of limited express trains that depart or arrive within the TOBU RAILWAY service area. The pass is valid for the TOBU RAILWAY only if either the departure or arrival station is on a JR line.
    • *All seats on ordinary cars of the Narita Express, Hitachi, TOKIWA, Akagi, Azusa, Kaiji, FUJI EXCURSION, Odoriko, SHONAN, etc., may be reserved. Use an available seat if you board without first reserving. (There are other trains with only reserved seats. Ask staff for further details.)
  6. Fares and fees are not refundable, even if the customer elects to use a non-reserved seat.
  7. Green Car, GranClass or sleeper car fees are required in addition to limited express or regular express fees for use of Green Cars of limited express and regular express trains on the Shinkansen and conventional lines, GranClass or sleeper cars. Private compartment Green Car fees are required in addition to limited express or regular express fees for use of Green Car private compartments. Passengers cannot change their reservation for a reserved seat or sleeper car once on board the train.
  8. This pass can only be used within its term of validity.
  9. This pass cannot be exchanged for other passes or tickets, and the term of validity cannot be changed.
  10. The pass cannot be reissued if lost or stolen.
  11. Refunds are available at the place of purchase only if the pass is unused and within the period of validity. A handling fee of 10% of the purchase price (JPY) is subtracted from the refund. After a seat ticket is issued, it cannot be refunded after the scheduled departure time of the train, even if unused.
  12. Once you have begun using the pass, it cannot be extended or refunded for any reason, including suspension of service, delay, etc. JR bears no responsibility for additional fees incurred, including changes to your route, transportation or accommodations.
  13. To use this pass, passengers must obey the terms and conditions above, JR EAST regulations, terms and conditions and the laws and regulations of Japan.
  14. Use of this pass in violation of the terms and conditions of this pass or JR EAST is regarded as illegal passage and may result in invalidation and confiscation of the pass, collection of fares and fees for all areas traveled using the pass, and a penalty of double the fares and fees.
  15. Should any issues arise from the travel terms and conditions as presented in translation, the original Japanese language document shall be considered the official text.

The above information is current as of October 2023 and is subject to change. Please confirm the latest information with staff before using the service.

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